"Incorrect documentation is often worse than no documentation." - Bertrand Meyer
Why is it important to have good documentation? How can I know if a document is of good quality? These are just a few questions that may come to mind when you're thinking about creating documentation, no matter what project it concerns.
Some common errors in poor documentation include that it is hard to understand, ambiguous, inconsistent, inaccurate, incomplete or outdated. If your documentation is lacking, it can result in erroneous information that can frustrate and drive away customers. It can also confuse and cause problems for users, which is why investing in good documentation is so essential. Good documentation provides information needed by the user that will allow them to do their work efficiently while also answering their questions.
Documentation plays a significant role in the success of a project, and just having documentation is not enough. What is important is the quality of the documents. Documentation is available in various forms, including digital, written or published online. Regardless of its structure, here are the six qualities of good documentation:
There are different types and forms of documentation; writers have unique writing styles and techniques; users have specific preferences about documentation. We cannot please everyone, but if you know the qualities of good documentation and your audience, you can create good documentation that is useful to most users.